Category Archives: Auto services

Things to Consider While Selecting Appropriate Auto Transport

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If you are going to take the services of any auto transport company, then it is very important to consider several things in advance. It is so because just like any other business, here also there are several things which one needs to consider.

The first and the foremost thing that you need to know is why you need auto transport? Actually there are several occasions when you need to shift to another place for job or betterment or for any other reason. If you are going to a smaller distance, then it is not at all a problem to move your vehicle with you as you can drive it with you. However in case you need to shift overseas, then it is not at all possible to drive your vehicle with you. For such purpose auto transport is there that would help you in moving your vehicle from one place to another.

Thus auto transport companies are the companies that ensure transportation of your vehicle from one place to another. There are several types of auto transport available for example enclosed trailers as well as the open trailers. The basic different between both these type of auto transport is that enclosed trailers are in form of movable garages that helps in protecting the vehicle from the outside things whereas open trailers are not in the shape of garage rather they are open and are exposed to the overall surroundings. Thus first and the foremost thing you need to consider while opting for any of the auto transport company is to determine which type of auto transport you want to opt for transporting your vehicle.

This factor is important to consider because the choice of the type of auto transport would determine the cost that the company is going to charge from you. Thus it is important to consider this factor before proceeding further.

The next factor that you need to know about the auto transport company is about its goodwill in the market. This factor is very important because it is the question of safety of your most moving vehicle and so you can’t afford to ignore this factor. There are several companies that can provide you assurance and good price in the beginning but thereafter you would get the results that would be shocking. Thus it is very important to consider this factor as well while opting for any of the auto transport company.

With above factors, it is also important to consider the terms and conditions of the auto transport company. Also it is very important to look for the policy that the company is having. It is so because there are several auto transport companies that provide door to door services rather there are some others that do not offer such services. Thus if you want to save your precious time afterwards by getting your vehicle at your doorstep, then it is best to look for the company that is having that option for you.

Thus by keeping the above factors in mind you would be able to get the appropriate auto transport company for you!

You Don’t Have To Be Large Corporation To Outsource Your Customer Service

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Companies spend thousands upon thousands of dollars trying to attract customers to their business. Radio, TV, Newspapers and of course the internet are the most common form of attracting customers. You build expectation of grandeur only to be greeted by a machine when the prospective customer calls your business. The most frequent greeting is “We appreciate your call. In order for us to serve you better please listen to the following options” Then we expect this potential customer to take another minute or two to listen to all the options.

Well guess what. 80 % of these first time callers to your business hang up. I find it bazaar that the most important part of that being a conversation with the customer is being discouraged. Automated phone attendants are disrespectful of peoples time. It adds a layer between you and your customer. This is where marketing and sales don’t work as a team. I expect the decision to go with an automated attendant is left with accounting folks. Well guess what. The accounting department does not want the sales team in their department. The sales department should feel the same way about accountants being in their department. Humans talking with customers is a cost of sales and not an administration expense.

In short, successful companies understand the importance of human contact with their customers. These companies understand if you wanted to communicate with a machine the potential customer would email their business. That seems understandable. They also understand that when a customer phones their business they expect a human to answer the phone. Hello!

You don’t have to be a big corporation to make this happen. It’s rather simple actually. You out source your phones to a contact centre. Any contact centre worth their salt has the technology to answer the phone as if they are sitting inside your front door. It’s a shared service that you only pay for when the call center works on you behalf. This of course after a modest base monthly fee that includes customer care services. It’s all scalable. No calls get missed. Every opportunity is captured.

So how do you do the math to see if a contact center is a solution for you?

  • Calculate how much it costs to obtain a new customer. This is easily calculated by the number of new clients you obtained last year divided into the total cost to capture new revenue. Advertising, Sales Staff. Sales Staff Expenses.
  • Calculate how many prospects it takes to make a sale. This will bring you the cost per contact.
  • Contact your phone company and ask for the total number of inbound phone calls in a particular month. Also ask them the most important question. How many abandoned calls with in 10 seconds of the auto attendant answering the call. Remember that 80 % hang up and move on when greeted by voice mail or an automated attendant.
  • Take the closing ratio ( prospect converted to customer) and divide that into the number of abandoned calls. This should give you a feel for the lost opportunities.

I expect you find that the cost of the contact centre will be covered by new business generated. Add to the mix the increased customer experience of your existing customer base and watch the sales grow. Do the math. Include your contact centre as the front end of the sales team. Watch your customer satisfaction and sales numbers soar.